Privacy policy

Last updated: August 2026

Peak Leaves respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or sign up to receive communications from Peak Leaves.

1. Who we are

Peak Leaves is a Swiss tea brand based in Gryon, Vaud, Switzerland.

Peak Leaves is responsible for the processing of personal data collected through this website.

Peak Leaves
Gryon, Vaud, Switzerland
Email: info@peakleaves.com

2. Information we collect

Depending on how you interact with our website, we may collect:

Your name
Email address
Billing and delivery address
Telephone number, where provided
Order and transaction information
Products purchased or added to your basket
Communications you send to us
Newsletter and marketing preferences
IP address and general location information
Browser, device and operating system information
Information about how you interact with our website

We aim to collect only the information reasonably necessary to operate our store and provide our services.

3. How we use your information

We may use personal information to:

Process and fulfil orders
Process payments
Arrange delivery
Send order confirmations and delivery updates
Provide customer service
Respond to questions and requests
Manage returns, refunds and complaints
Operate, secure and improve our website
Understand how visitors use our website
Prevent fraud and misuse
Meet legal, accounting and tax obligations
Send marketing communications where you have chosen to receive them

We process personal data in accordance with applicable Swiss data protection law and, where applicable, other relevant data protection legislation.

4. Orders and payments

When you place an order, we collect the information necessary to process and fulfil your purchase.

Payments are processed through third-party payment providers made available through our online store. These providers may receive information necessary to authorise and process your payment.

Peak Leaves does not directly store your complete payment card details.

5. Delivery

To deliver your order, we may share necessary information, such as your name, delivery address and relevant contact information, with postal, courier or delivery service providers.

This information is shared only to the extent necessary to fulfil and deliver your order.

6. Email marketing

If you choose to join the Peak Leaves mailing list, we may use your email address to send you information about:

New blends and products
Seasonal releases
Special offers
Peak Leaves news and inspiration

You may unsubscribe at any time using the unsubscribe link included in our marketing emails.

If you receive a welcome discount for joining our mailing list, you remain free to unsubscribe at any time.

7. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform we use to operate our website and process orders.

Shopify may process personal information on our behalf in connection with services including website hosting, checkout, order processing, security and ecommerce functionality.

Shopify and its service providers operate internationally. As a result, personal information may be processed in countries outside Switzerland.

Where required, appropriate safeguards are used for international transfers of personal information.

Further information about Shopify's processing of personal data is available in Shopify's own privacy documentation.

8. Google Analytics

We use Google Analytics to help us understand how visitors use the Peak Leaves website and to improve our website and customer experience.

Google Analytics may collect information about interactions with our website, including pages viewed, approximate geographic information, device and browser information, traffic sources and interactions with website features.

Google Analytics does not log or store individual IP addresses for users in Switzerland. IP addresses may be used to derive approximate location information before being discarded.

Analytics technologies are used in accordance with your cookie preferences where required.

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online store to function correctly. They may, for example, enable shopping basket functionality, checkout, security and other essential features.

Other technologies may be used for purposes such as analytics and understanding how our website is used.

Where required, you can accept, decline or manage non-essential cookies through the cookie settings available on our website.

You may also control cookies through your browser settings, although disabling certain necessary cookies may affect how the website functions.

10. Third-party service providers

We use trusted third-party providers to operate Peak Leaves.

Depending on the services you use, personal information may be shared with providers including:

Shopify and its service providers
Payment processors
Postal and delivery providers
Email and newsletter service providers
Google Analytics
Website hosting, security and technical service providers

We share personal information only where reasonably necessary for these providers to perform their services or where otherwise permitted or required by law.

11. International data transfers

Some of the service providers we use operate outside Switzerland or process information in multiple countries.

This means personal information may be transferred to or processed outside Switzerland, including in countries whose data protection laws may differ from Swiss law.

Where required by applicable law, appropriate safeguards are used to protect personal information transferred internationally.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Order and transaction records may be retained for the periods required by Swiss accounting, tax and other legal obligations.

Marketing information is generally retained until you unsubscribe or ask us to stop using your information for marketing, subject to information that may need to be retained to respect your request.

13. How we protect your information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

Our online store also uses security measures provided by Shopify and our other service providers.

However, no method of transmitting or storing information online can guarantee absolute security.

14. Your rights

Subject to applicable data protection law, you may have the right to:

Ask whether we process personal information about you
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where applicable
Object to certain processing
Withdraw consent where processing is based on consent
Request the release or transfer of certain personal information where applicable

To exercise your rights, contact us at [insert email address].

We may need to verify your identity before responding to certain requests.

15. Children's privacy

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children through our website.

16. Links to other websites

Our website may contain links to third-party websites or services.

Peak Leaves is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy information when visiting their websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.

The latest version will be published on this page together with the date it was last updated.

18. Contact

For questions about this Privacy Policy, the personal information we hold about you or your data protection rights, please contact: